Shipping policy
Store Operator: GANDAKOREA
Store Brand: KOEM PARTS
Business Registration Number: 352-09-00239
Shipping Origin: Republic of Korea
Orders are processed and dispatched within 1–7 business days after payment is confirmed.
Orders are not processed on weekends or South Korean public holidays. Processing may take longer if vehicle compatibility or part-number verification is required. We may contact the customer before shipment if additional information is needed.
SHIPPING METHODS AND DELIVERY TIMES
Standard International Shipping: 10–21 business days after dispatch.
Express International Shipping: 3–7 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, customs clearance, local carrier conditions, weather, and public holidays.
SHIPPING COSTS
Shipping costs depend on the destination, package weight, package dimensions, selected shipping method, and product. The applicable shipping cost, including any available free-shipping option, is displayed at checkout before payment.
TRACKING INFORMATION
When tracking is available, the tracking number will be sent to the email address provided with the order after dispatch. Tracking information may take some time to become active.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to import duties, customs fees, taxes, brokerage fees, or other charges imposed by the destination country.
Unless clearly stated at checkout, these charges are not included in the product price or shipping cost. The customer is responsible for paying all applicable import duties, taxes, and customs-related charges.
SHIPPING ADDRESS
Customers must provide a complete and accurate recipient name, shipping address, postal code, email address, and telephone number.
If an order is returned because of an incorrect or incomplete address, refusal to pay customs charges, or failure to receive the package, additional shipping charges may apply. Original shipping charges may not be refundable.
DAMAGED, INCORRECT, OR LOST SHIPMENTS
Please inspect the package immediately after delivery. If an item arrives damaged or an incorrect item is received, contact us and provide clear photographs of the product, packaging, shipping box, and shipping label.
Claims for lost or damaged shipments will be reviewed with the shipping carrier. A replacement or refund may be provided after the claim is confirmed.
CONTACT INFORMATION
Email: info@koemparts.com
Phone / WhatsApp: +82 10-5567-0102
Contact Page: https://koemparts.com/pages/contact
Business Address:
1-1504, Elysia Twin, 63-4 Galcheon-ro 7beon-gil, Giheung-gu, Yongin-si, Gyeonggi-do 17064, Republic of Korea